Standard shipping is free within the United States. We generally ship all items within 1 or 2 business days of our receipt and acceptance of an order. Customers from the United States and its territories can expect to receive their order within seven (7) to ten (10) business days. If there is a delay affecting our ability to ship, we will attempt to conspicuously post that fact on this site. We ship through the U.S. Postal Service, and packages can be tracked through their website.
If a package gets lost in transit (very rare, though it does happen), we will send a new package. We will not be responsible if the tracking information says the package was “delivered,” which means the U.S. Postal Service, or other courier service, successfully delivered the package to the specified address. If the tracking information says delivered, yet you have not located the package, we ask that you check with housemates/family/neighbors to see if they received the package without telling the intended recipient. This scenario happens fairly often.
PACKAGE SENT TO WRONG ADDRESS:
If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. So please, when ordering, make sure your shipping address is accurate, as making any mistake could significantly delay the delivery.
If you notice that you input the incorrect address after placing the order, please contact us as soon as possible to correct the change. If your order is still awaiting shipment, we will make the change for you.
When placing an order over the phone, we will read the delivery address (and other information you provide) aloud to help you be sure it is correct.
PRODUCT DEFECTS & DAMAGED PACKAGES:
Please contact us directly with any shipping questions. Customers are responsible for checking their shipment for damage at time of delivery. Claims for product damaged during shipping must be made within 48 hrs.
Your satisfaction is very important to us. If you are not completely happy with your product please call us at 833-755-1133 or email us at firstname.lastname@example.org with your Order Number and Full Name within 30 days of purchase and we will be happy to refund or exchange your purchase.